Carefree booking – Our cancellation conditions during Covid-19

Bookings can be cancelled free of charge up to 48 hours before arrival. This will guarantee most flexibility.

For all bookings, we offer you free cancellation up to 48 hours before arrival, if the following reasons apply:

  • We are not reachable for you due to boarder closures
  • An obligation quarantine has been issued for entering Switzerland or homeward-bound travelers coming from Switzerland (unfortunately we cannot take into account the vaccination status!)
  • It is no longer possible to travel to Zermatt due to federal or cantonal regulations

Should one of these cases apply, we will of course cancel your booking free of charge. We will keep the payments already made as a credit for a future booking.

This credit does not expire and can be applied to your desired date at any time.

Otherwise the regular contract conditions apply:

  • Cancellations up to 60 days before date of arrival are free of charge
  • Cancellations up to 30 days before date of arrival, 50% of the total price of the reservation will be charged
  • Cancellations later or in case of no-show, the total price of the reservation will be charged

A cancellation insurance for your apartment is recommended.